Customer Success Manager

Job description

Hours:

Location:

On-site

Summary:

Fairbanks and 42on are open and for us open means more than just supporting open source software. It’s a business model and a culture. We help our prospects and clients to innovate storage from the datacenter to the cloud to the edge and beyond. Clients see us as a technical organization willing to help them out; whatever it takes.

You will be part of the Fairbanks and 42on organizations and will touch several focus points within both organizations. You will be co-responsible for the customer success and will be leveraging between our internal service teams, sales team and the clients across multiple accounts all over the world. You will focus on keeping the clients informed about the overall work we provide, business development, project management, organize periodic online meetings.

As Customer Success Manager, you will ensure that our customers achieve the desired results with our SaaS solutions. You will be part of our cross-functional Customer Experience (CX) team that strives to convert leads into ambassadors. Your main responsibility is to build strong relationships with our existing customers, ensuring customer satisfaction and continued success.

Your tasks

Create and maintain relevant knowledge of the Fairbanks and 42on solutions

Work together on RFIs and RFPs

Adjust, when necessary, involve all stakeholders

Spot opportunities and work on ideas to improve together

Contract management and have a feel for up sell and cross sell

Closely collaborate with the Fairbanks teams to manage clients and projects

Manage budgets for clients and follow-up if necessary

Manage success between our internal teams, the services and clients

Participate in meetings and conferences with customers

Develop and manage reports and share these with clients

Deliver market and customer feedback to our organization

Requirements

You have experience with project management/ success management in a relevant IT space

You have a good understanding of open source technologies

You have the ability to include stakeholders and you can make a change happen

You are disciplined to periodically keep moving on with meetings and stay in touch

You are fluent in Dutch and English (speaking & writing)

You have excellent presentation and communication skills on several levels

You have the ability to interpret customers' business and technical problems and effectively explain how a solution will align with their needs

You are highly motivated and success orientated

Your benefits

24 vacation days

A pension scheme

Flexible working

Work laptop and phone

Learning budget

No secondment (detachering)

Mobility options

Our culture

Apply now

If you want to apply or have any questions about the Customer Success Manager job, feel free to reach out to our internal recruiters, Naresh or Sophie.