Advanced VoIP Solutions
Hosts VoIP solutions with a hands-on, customer-focused approach that differentiates it from self-service competitors. The company operates its platform on Proxmox and Ceph-based infrastructure designed to provide resilient, dependable services protected from hardware failures and service disruptions.
Advanced VoIP Solutions relies on a Ceph-based storage platform as a critical component of its hosted VoIP infrastructure. The environment required technical expertise to maintain and troubleshoot effectively, but the company lacked sufficient in-house Ceph specialists. When infrastructure issues arose, the ability to rapidly diagnose and resolve problems was limited.
During an effort to investigate a minor issue, an external consultant made a series of changes to the Ceph cluster without fully understanding how the platform handles disk removal and rebalancing. What began as a routine troubleshooting exercise quickly escalated into a major incident as the cluster attempted to recover from the unexpected changes.
As the situation worsened, the storage environment became increasingly unstable until the entire Ceph cluster was no longer operational. The cluster failure meant that critical systems supporting the hosted VoIP platform were no longer available, putting customer services at immediate and significant risk of disruption.
With critical systems unavailable and customer services at risk, Advanced VoIP Solutions faced a business-critical situation that threatened the continuity of its operations. The company needed immediate access to specialized Ceph expertise to restore the environment and minimize further impact to its customers and overall business operations.
When the Ceph cluster became unavailable, Advanced VoIP Solutions engaged 42on's Emergency Assistance services. The 42on team responded within minutes, assessed the cluster using Ceph Collect diagnostics, and developed a structured recovery plan aimed at restoring the environment as quickly and safely as possible while minimizing additional data loss and preventing further disruption to critical customer services.
The 42on team worked continuously through the incident, analyzing logs, validating recovery options, and carefully rebuilding critical parts of the cluster. Within hours, the storage platform was operational again, allowing Advanced VoIP Solutions to restore services. Following the recovery, 42on continued to support the company with stabilization efforts, configuration improvements, and guidance to prevent similar incidents in the future.
Thanks to the rapid intervention of 42on, Advanced VoIP Solutions was able to recover its Ceph environment and restore critical services within hours of engaging the team. By systematically addressing the underlying issues and executing a carefully planned recovery strategy, 42on successfully brought the cluster back online and stabilized the environment. This rapid recovery prevented the temporary outage from becoming a prolonged service disruption.
While some data loss proved unavoidable given the extent of the cluster failure, the recovery effort prevented a much larger business disruption. The swift intervention by 42on enabled Advanced VoIP Solutions to continue serving its customers without experiencing the extended downtime that would have resulted from attempting internal recovery efforts, helping maintain service availability and reducing the impact on daily operations.
The engagement provided Advanced VoIP Solutions with direct access to specialized Ceph expertise, something equally valuable as the emergency recovery itself. Rather than waiting for issues to become emergencies, Advanced VoIP Solutions can now proactively identify risks, optimize performance, and maintain the long-term health of its infrastructure with the support of experienced Ceph engineers and ongoing technical guidance.
The partnership with 42on transformed Advanced VoIP Solutions' confidence in its ability to manage and maintain its critical Ceph infrastructure. The company gained not only the knowledge to prevent similar incidents, but also the assurance of having expert resources available when needed, enabling them to focus on delivering reliable VoIP services to their customers while supporting future growth, infrastructure stability, and long-term operational resilience across the business.
42on supports Ceph teams with the complete operation of Ceph clusters by providing Consultancy, Training, Emergency Assistance, and Managed Services.
Why choose 42on as your partner for your open source infrastructure?
42on's passion for open source, particularly Ceph, is not just a statement but a core ethos. Actively engaged in the Ceph and related open source communities, our contributions to GitHub, tech blogs and events showcase our enthusiastic involvement
We avoid vendor lock-in and work together with clients that use open source or subscribed Ceph. This vendor-agnostic approach ensures clients have the freedom to choose their preferred vendor while benefiting from 42on's expert support and guidance.
We understand that every business has unique needs. Therefore, we provide a range of services that allow you to customize your level of control. You can choose to maintain complete control or delegate tasks as you see fit.